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Privacy Policy

24Hr Car Unlocking Emergency Roadside Service’s Privacy Policy

At 24Hr Car Unlocking Emergency Roadside Services (“we”, “us”, or “our”), we collect information from the users (“users” or “you”) of our website and mobile application (collectively referred to as our “Services”). This Privacy Policy is designed to explain how we collect, use, and protect your information. BY USING OUR SERVICES OR BY OTHERWISE PROVIDING US WITH YOUR INFORMATION, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY.

We provide an online platform where users can connect with service providers for emergency roadside assistance and related services (“Service Providers”). This Privacy Policy applies to all aspects of our Services, whether “online” (e.g., our website and mobile application, accessed and used via personal computers, mobile devices, or otherwise) and “offline” (e.g., data collection through mailings, telephone, or in-person interactions) activities owned, operated, provided, or made available by us. It also applies to your use of any interactive features or downloads that: (i) we own or control; (ii) are available through our Services; or (iii) interact with our Services and post or incorporate this Privacy Policy.

Please review this policy carefully to understand our privacy practices. If you do not agree to this Privacy Policy, please do not use any of our Services or provide us with any of your information. Additionally, please review our Terms and Conditions, which may apply to your use of our Services. This Privacy Policy is incorporated by reference into the applicable Terms and Conditions.

If you have any questions about this Privacy Policy, please contact us [email protected].

 1. 24Hr Car Unlocking Emergency Roadside’ Collection of User Information

 (a) Collection of Personal Information

Personal Information. While providing our services, we will request certain categories of personal information from you. This includes your name, email address, mobile phone number, billing address, personal vehicle information, and credit card or other digital payment account information (“Personal Information”). We collect this information through various means on our platform, including account registration forms, contact forms, or during your other interactions with us. For instance, when you sign up to use our services, you create a user profile. The currently required data fields are:

  • Name
  • Email
  • Password
  • Mobile Phone Number
  • Details for one or more automobiles
  • Zip Code
  • Credit Card Number, expiration date, security code, or information regarding your PayPal, Google Wallet, or other digital payment accounts

You also have the option to upload a photo when registering for our services. This photo can be removed or updated at any time by logging into your account. All of this information, including your photo, is referred to as “Personal Information.” The Personal Information you provide (including your photo, if submitted) will be viewable by and shared with our service providers in connection with the roadside assistance services you request, to verify your identity and bill your account for the services you order.

In addition to Personal Information, we may also collect other non-personally identifiable information related to your use of our services, as discussed below. Certain features and aspects of our services may require different types and forms of Personal Information. You have the option to opt out of providing Personal Information by not entering it or not using our services, although not providing certain requested Personal Information may limit your ability to use our services or certain features or aspects of our services.

(b) Collection & Use of Non-Personal Information

In addition to Personal Information, we and our third-party service providers may use various technologies to automatically (or passively) collect certain information whenever you visit or interact with our Services (“Usage Information”). This Usage Information may include the browser you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information. We use Usage Information for various purposes, including to enhance or otherwise improve our Services.

We also collect your IP address or other unique identifier (“Device Identifier”) for your computer, mobile, or other device used to access our Services (a “Device”). A Device Identifier is a number that is automatically assigned to your Device when accessing our Services, and our computers identify your Device by its Device Identifier. Usage Information may be non-identifying or may be associated with you. When we associate Usage Information or a Device Identifier with your Personal Information, we will treat it as Personal Information.

Additionally, tracking information is collected as you navigate through our Services, including, but not limited to, geographic areas. If you access our Services while traveling, your mobile phone may send your GPS coordinates to our servers. Most GPS-enabled mobile devices can define one’s location to within 50 feet. We collect this information for various purposes – including determining the charge for the services you requested via our Services, providing customer support, sending promotions and offers, enhancing our Services, and for our internal business purposes. We may also have features that allow you to share this information with others if you choose.

Methods that may be used to collect Usage Information include, without limitation:

  • Cookies: A cookie is a data file placed on a Device when it is used to access our Services. Cookies may be used for many purposes, including remembering you and your preferences and tracking your visits to our web pages. If you do not want information collected through the use of cookies, you can deny or accept the use of cookies through your browser settings.
  • Web Beacons: Small graphic images or other web programming code called web beacons may be included in our web and mobile pages and messages. Web beacons are used to track the online movements of web users and help us manage content on our Services by informing us what content is effective.
  • Embedded Scripts: An embedded script is a programming code designed to collect information about your interactions with our Services, such as the links you click on. The code is temporarily downloaded onto your Device and is active only while you are connected to our Services.

Please note that we cannot control the use of cookies or the resulting information by third-parties, and use of third-party cookies is not covered by our Privacy Policy.

(c) User Information from Third Parties

At 24Hr Car Unlocking Emergency Roadside Services, we may occasionally supplement the information we collect about you through our Services with records from third parties. This is done to enhance our ability to serve you, to tailor our content more effectively to your preferences, and to offer you opportunities to purchase products or services that we believe may be relevant and beneficial to you.

When we obtain information from these third-party sources, we may combine it with the information we have collected through our Services. In such instances, we will treat the combined information in accordance with this Privacy Policy, applying the same level of care and confidentiality. We will also adhere to any specific disclosures we have made at the time of collecting your Personal Information, ensuring that our practices align with the expectations set forth in this policy.

(d) User-Submitted Information to a Third Party

If you opt to use our referral service to inform a friend about our services or other related activities (such as job openings), we will request your friend’s name and email address. Upon receiving this information, we will automatically send a one-time email to your friend, inviting them to visit our Services. The information provided for this purpose is stored solely for sending this one-time email and for tracking the success of our referral program. We do not use this information for any other marketing purposes unless we receive explicit consent from the person concerned or we have clearly stated otherwise.

Please be aware that when you utilize any referral feature available through our Services, your email address may be included in the communication sent to your friend. If you or your friend wish to have this information removed from our database, please contact us via email at [email protected].

(e) Information Collected by Our Mobile Application

Our services at 24Hr Car Unlocking Emergency Roadside Services are primarily delivered through our mobile application on your mobile, tablet computer, or similar device (the “Mobile Application”). By using our Mobile Application, you agree that we may collect and use technical data and related information. This includes, but is not limited to, technical information about your device, system and application software, and peripherals. This data is gathered periodically to facilitate the provision of software updates, product support, and other services related to the Mobile Application.

When you use our Mobile Application, it may automatically collect and store some or all the following information from your mobile device (“Mobile Device Information”), including without limitation:

  • Your preferred language and country site (if applicable)
  • Your phone number or other unique device identifier assigned to your mobile device, such as the International Mobile Equipment Identity or the Mobile Equipment ID number
  • The IP address of your mobile device
  • The manufacturer and model of your mobile device
  • Your mobile operating system
  • The type of mobile Internet browsers you are using
  • Your geolocation

Additionally, the Mobile Application may collect information about how you interact with it and any other aspects of our Services to which the Mobile Application links. This includes how many times you use a specific part of the Mobile Application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take within the Mobile Application, and how you engage with the Mobile Application.

We may use the information automatically collected by the Mobile Application (including the Mobile Device Information) in the following ways:

  • To operate and improve our Mobile Applications and other Services.
  • To create aggregated and anonymized information for statistical analyses.
  • To prevent, discover, and investigate violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and to investigate fraud or other matters.
  • To personalize the content or services on the Mobile Application for you, or the communications sent to you through the Mobile Application.

Regarding geo-location data tracked through your Mobile Device, we use this information for various purposes – including enabling you to view service providers in your area, setting your vehicle location for service requests, sending you promotions and offers, and allowing you to share this information with others if you choose. Except as otherwise permitted in this Privacy Policy, we will not share this information with third parties for any purpose and will only use this information to provide you with the ability to request services via our Mobile Application. You can disable the Mobile Application’s access to your location at any time through your Mobile Device settings.

We also provide some of your Personal Information (such as your first name and your photo, if uploaded to your profile) to the service provider who accepts your request for roadside service, enabling them to contact and locate you. Companies providing the roadside service may also access your Personal Information, including your geo-location data.

We may associate your unique mobile Device Identifier or Mobile Application usage information with any Personal Information you provide, but we will treat the combined information as Personal Information.

Personal Information may also be collected and shared with third parties if you upload, share, or transmit content from the Mobile Application to an email recipient, online community, website, or to the public, e.g., uploaded photos, posted reviews or comments, or information about you or your services that you choose to share with others. This content will be subject to the privacy policy of the platform to which you upload, share, or transmit the content.

 (f) Information Collected from Job Applicants

If you are interested in applying for a position at 24Hr Car Unlocking Emergency Roadside Services, we will collect Personal Information such as your name, email address, and phone number. Additionally, we may collect further information such as your resume. The information collected in this area of our website is used to assess your qualifications for the position you have applied for and to contact you to arrange an interview.

We handle this information with a high level of confidentiality and security, ensuring that it is used solely for the purpose of the recruitment process. We are committed to maintaining the privacy and integrity of your personal data throughout the job application process.

2. Use of User Information

The primary goal of collecting your Personal Information or Usage Information at 24Hr Car Unlocking Emergency Roadside Services is to provide you with our services effectively and efficiently.

Communication: We may use your information to send you emails, including to verify your username and password, respond to your inquiries, provide the services you request, and manage your account. Communication with you may be through email, telephone, or SMS/text message, depending on your preferred method of contact.

Mobile Application Data Usage: Information collected from our Mobile Application is used for troubleshooting and, in some cases, marketing purposes. Your Internet Protocol (IP) address helps us diagnose problems with our server and administer our website(s). It is used for identification purposes but does not contain personal information about you.

Consent to Receive Announcements: By registering for our services, you consent to receive various announcements about our company and services. This includes information or services you have requested or agreed to receive, such as electronic newsletters, special offers, or promotional materials on behalf of us or third parties. We also use your information to:

  1. Verify your information is active and valid as part of our registration process.
  2. Improve and customize your experience with our services.
  3. Enable your participation in features such as online or mobile entry sweepstakes, contests, or other promotions.
  4. Contact you regarding your use of our services and any changes to our policies.
  5. Address internal business needs and data analytics.
  6. Manage and address maintenance or other issues with our services.
  7. Other purposes disclosed at the time you provide your information or as set forth in this Privacy Policy.

Opt-Out Option: If you prefer not to receive these communications, you have the option to deactivate your account with us.

Contact Inquiries: Please note that information submitted to us via a “contact us” or other similar functions may not receive a response.

3. Sharing & Disclosure of User Information

At 24Hr Car Unlocking Emergency Roadside Services, we may share non-personally identifiable information, such as aggregated user statistics and log data, with third parties for purposes like industry analysis, demographic profiling, and delivering targeted advertising about other products or services. However, we do not sell, share, rent, or trade the information we have collected about you, including Personal Information, except as outlined in this Privacy Policy or when you explicitly provide your information. We do not share your Personal Information with third parties for their direct marketing purposes unless you give us consent at the time you provide your Personal Information. We may share user information, including Personal Information, in the following situations:

(a) User Requests for Third-Party Information:

You may choose to have your Personal Information shared with third parties to receive information and/or marketing offers directly from them. If you consent to have your Personal Information shared, it will be disclosed to such third parties, and all information you disclose will be subject to the privacy policy and practices of these third parties. We are not responsible for the privacy policies and practices of these third parties. Therefore, you should review their privacy policies and practices before agreeing to receive such information. If you later decide you no longer wish to receive communication from a third party, you will need to contact that third party directly.

(b) Third-Party Service Providers

At 24Hr Car Unlocking Emergency Roadside Services, we engage third-party companies and individuals to facilitate our services, provide or perform certain aspects of our services on our behalf. This includes tasks such as hosting our service platforms, designing and/or operating our service features, tracking analytics, processing payments, conducting anti-fraud and security measures, providing customer support, supplying geo-location information to our drivers, enabling us to send you special offers, hosting our job application forms, and performing various technical services (e.g., maintenance services, database management, web analytics, and improvement of our service features). We may provide these vendors with access to user information, including Personal Information. However, this information sharing is strictly limited to what is necessary for the vendor to carry out the services they are performing for you or for us. Each vendor is obligated not to disclose or use Personal Information for any purpose other than the services they are providing to us. This exception does not include our use of third-party analytics service providers who evaluate and provide us with information about the use of our services and content viewing. These service providers may set and access their own cookies, web beacons, and embedded scripts on your device. They may collect or have access to information about you, including non-personally identifiable information. Our third-party hosting provider hosts the support section of our website. Any information collected within this section is governed by our Privacy Policy.

(c) Sweepstakes, Contests, and Promotions

If you choose to participate in sweepstakes, contests, and other promotions (“Promotions”) offered by 24Hr Car Unlocking Emergency Roadside Services, you are agreeing to the official rules that govern those Promotions. These rules may have specific requirements, including allowing the sponsor of the Promotion to use your name, voice, and/or likeness in advertising or marketing associated with the Promotion. If you enter a Promotion, your Personal Information may be disclosed to third parties or the public in connection with the administration of the Promotion. This includes winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.

(d) Legal Protection and Compliance

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Therefore, we may access, use, preserve, transfer, and disclose your information (including Personal Information) as we reasonably determine is necessary and appropriate for various purposes: (i) To satisfy any applicable law, regulation, subpoenas, governmental requests, or legal process. (ii)To protect and/or defend the Terms and Conditions for our services, including investigating potential violations. (iii) To protect the safety, rights, property, or security of our company, our services, or any third party. (iv) To protect public safety for any reason. (v) To detect, prevent, or otherwise address fraud, security, or technical issues. (vi) To prevent or stop activity we consider to be, or to pose a risk of being, illegal, unethical, or legally actionable.

We may use IP addresses or other Device Identifiers to identify users and may do so in cooperation with third parties such as copyright owners, internet service providers, wireless service providers, and/or law enforcement agencies. This may include disclosing such information to third parties, all at our discretion. Such disclosures may be carried out without notice to you, subject to applicable law.

(e) Business Transfer

At 24Hr Car Unlocking Emergency Roadside Services, we may share your information, including Personal Information and Usage Information, with our parent company, subsidiaries, and affiliates for internal reasons. Additionally, we reserve the right to disclose and transfer all such information in the following circumstances: (i) In the event of a transfer to a subsequent owner, co-owner, or operator of our services or applicable database. (ii) In connection with a corporate merger, consolidation, restructuring, bankruptcy, the sale of substantially all our equity interests and/or assets, or other corporate changes, including during any due diligence process. To the maximum extent allowable by law, our Privacy Policy will apply to your user information as transferred to the successor entity. However, user information submitted after a transfer to a successor entity may be subject to a new privacy policy adopted by the successor entity.

4. Online Behavioral Advertising and Opt-Out Options

What is Online Behavioral Advertising? Online Behavioral Advertising, also known as Targeted Advertising, uses information collected about an individual’s web or mobile browsing behavior, such as pages visited, or searches made. This information is used to determine which advertisements should be displayed to a particular individual on websites other than our own. For instance, if you show interest in roadside assistance on our website, you might see advertisements for related services on other websites. The information collected for this purpose is linked to an anonymous cookie ID (alphanumeric number) and does not include personally identifiable information like name, address, or credit card number.

How to Opt-Out: If you wish to opt out of targeted advertising from 24Hr Car Unlocking Emergency Roadside Services that occurs when visiting third-party advertising publishers, please email us at [your marketing email address]. Opting out will remove you from targeted ads from our company and any other participating advertisers. However, you may still receive online advertising from us, but these ads may not be as tailored to your interests.

Browser Settings and Opt-Out Validity: For the opt-out to be effective, your browser must accept cookies. If you delete cookies, purchase a new device, access our services from a different device, log in under a different screen name, or change web browsers, you will need to opt-out again. If your browser has scripting disabled, you do not need to opt out, as online behavioral advertising technology does not work when scripting is disabled. Check your browser’s security settings to determine whether scripting is active or disabled.

Managing Your Advertising Preferences: Many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These categories help determine the types of targeted advertisements you may receive. You can use tools like the NAI Opt-Out Page, which identifies member companies that have cookies on your browser and provides links to those companies, to manage your preferences.

5. User-Posted Content

Our services at 24Hr Car Unlocking Emergency Roadside Services may offer publicly accessible platforms such as blogs, community forums, or other mediums that allow you to submit various types of content, including but not limited to ideas, photographs, user profiles, writings, music, videos, audio recordings, computer graphics, pictures, data, questions, comments, suggestions, or other forms of content, which may include Personal Information (“User Content”). This User Content may be used, reproduced, published, distributed, or otherwise utilized in any media or format, both online and offline.

It’s important to be aware that any User Content you provide in these public areas can be read, collected, and used by others who access them. Therefore, we urge you to be cautious and thoughtful about the information, particularly Personal Information, you share in connection with your User Content. We do not control and cannot guarantee the privacy or security of information you disclose publicly; this Privacy Policy does not apply to any information you choose to make public. We are not responsible for the accuracy, use, or misuse of any content or information that you disclose or receive through our services.

If you wish to request the removal of your User Content from our platforms, please contact us at [email protected]. We will make every effort to remove your User Content, if possible, but please be aware that in some cases, we may not be able to do so. If that’s the case, we will inform you and provide an explanation.

6. Third-Party Content & Links

Our services may include content provided by third parties, and these third parties may collect website usage information and your Device Identifier when web pages from any online or mobile service are served to your browser. Additionally, while using our services, you may be directed to other sites or applications operated and controlled by third parties, which are beyond our control. We are not responsible for the privacy practices of these third parties.

For instance, clicking on a banner advertisement might redirect you from our website to a different website. These external websites may send their own cookies to you, collect data independently, or solicit Personal Information, and they may or may not have their own published privacy policies. We encourage you to be vigilant when you leave our services and to read the privacy statements of any third-party websites or applications before submitting any Personal Information to them.

7. Social Media Features and Widgets

Our services at 24Hr Car Unlocking Emergency Roadside Services may include social media features and widgets, such as the Facebook Like button, Share This button, or other interactive mini-programs that operate on our online and mobile platforms. These features may collect your IP address, the page you are visiting on our platform, and may set a cookie to enable the feature to function properly. Social media features and widgets may be hosted by a third party or directly by us. Your interactions with these features are governed by the privacy policy of the company providing them.

8. Maintenance of User Information

It is your responsibility to ensure the accuracy of the information you provide to us, including your contact information as part of account registration. If your Personal Information changes, or if you no longer wish to use our services, you can correct, delete inaccuracies, or amend information by updating your profile on our member information page or by contacting us at [email protected]. We will make good faith efforts to implement your requested changes in our active databases as soon as reasonably practicable.

You can also cancel or modify your communications preferences by following the instructions in our emails or by adjusting the settings in your user account.

To cancel your account or request that we no longer use your information to provide you services, please contact us at [email protected].

We will retain your Personal Information and Usage Information (including geo-location) for as long as your account is active and as needed to provide you with services. Even after your account is terminated, we may retain your Personal Information and Usage Information (including geo-location, service history, payment information, and transaction history) as necessary to comply with legal obligations, resolve disputes, prevent fraud and other inappropriate activities, enforce our agreements, and for other business purposes. Eventually, your data may be anonymized and aggregated, and then retained as long as necessary for us to effectively provide our services, but our use of anonymized data will be solely for analytical purposes.

9. Minors Prohibited from Using Our Service

At 24Hr Car Unlocking Emergency Roadside Services, we prioritize the safety of children. Our services are not intended for minors, and therefore, no one under the age of 18, especially children under 13, is allowed to register with or use our services. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from a minor under 18, we will promptly delete that information. If you are a parent or guardian of a minor under 18 and believe they have disclosed Personal Information to us, please contact us at [email protected].

10. Data Security

We employ standard, industry-wide, commercially reasonable security practices, such as encryption, firewalls, and SSL (Secure Socket Layers), to protect your information – including any portions of your credit card number we retain (we do not retain your entire credit card information) and geo-location information. Please be aware that data transmitted over open networks, such as the Internet or email, may be accessible to others. We cannot guarantee the confidentiality of any communication or material transmitted in such a manner. If you choose to disclose information over these networks, be aware that it could be collected and used by others without your consent. We advise caution and suggest using other means of communication if you deem it necessary for security reasons. We are not liable for any direct or indirect losses regarding the security of your information or data during its transfer via the Internet. Password-protected areas of our service can only be accessed with a valid username and password, and it is the responsibility of each user to keep their password confidential.

11. Right to Amend this Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our information practices. Any changes will be effective immediately upon posting the revised Privacy Policy. If we make any material changes, we will notify you by email or through a notice on our services before the change becomes effective. We encourage you to periodically review this page for the latest information on our privacy practices.

12. Users Outside of the United States

For users located outside the United States, please be aware that information we collect, including Personal Information, will be transferred to, processed, and stored in the United States. The data protection laws in the United States may differ from those in your country, and your Personal Information may be subject to access by governments, courts, or law enforcement in the United States according to U.S. laws. By using our services or providing us with any information, you consent to this transfer, processing, and storage of your information in the United States.

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