Estimated Response Time

Our National Average response time is 20-45 mins. This is an average and meant to be used as a rule of thumb. Traffic condition, weather conditions, time of day, Technician availability, are all several factors that influence the Response Time. Each Service call is unique, and every response time will vary. Though we try to uphold our immediate response time, there are circumstances and situations that arise that extend the duration of the service call. Under these circumstances, we are not liable for any collateral damage that may be associated with any extended wait time or hold times. For status updates or ETA updates please contact the local technician or contact dispatch. Every Client will receive text message updates with real-time ETA updates.

Pricing Policy

Our base service call fee is $35.00. This Service Call fee is used exclusively for dispatching and may be used for Children or Pets locked in vehicles within City Limits and Normal Business Hours. Certain exclusions apply. If you do not qualify for these Special Promotional Rates then the standard rate for Car Unlocking, Battery Jump Starts, and Flat Tire Changing is $49.99-$85.00.

This rate is affected by certain variables such as, but not limited to: year, make, and model, time of day, weather conditions, availability of technicians, distance traveled to and from the customer’s location, and the overall difficulty of the task at hand.

We advise all clients to obtain a quote from Dispatch prior to dispatching and services rendered. This prevents any confusion on pricing. If a quote is not obtained then the Technician will be responsible for determining price, subject to, and based on, market rates.

* Approximate market cost for a vehicle lockout is $75.00-$225.00.

Price Matching Policy: We Will Match or Beat Any Price

To maintain a competitive edge, we offer price matching for any service provided. We are committed to providing the absolute best price to our community and we will beat or match any of our competitors. If you can find a better rate or price for any service, simply bring it to our attention, and we will match or beat it. This allows you the opportunity to get the most affordable price available, as well as enjoy the comforts of 5-Star quality service.

All you need to do is provide us with a written or copy of quote from any Locksmith or Roadside Assistance Provider and we will beat or match that price!

WE DO NOT ADVERTISE EXACT PRICING ONLINE, JUST A GENERAL GUIDLINE. PLEASE CALL FOR EXACT RATES

Trip Cancellation Fee Policy

Upon dispatching a Technician to your location there remains a 5-minute grace period for cancellations. If we dispatch a Tech to your location and you cancel after the 5-minute grace period, there will be a $14.95-34.95 trip cancellation Service Call Fee applicable. This rate is determined by how long customers wait to cancel in comparison to how far out the Technician is. We understand the inconvenience this may cause and apologize in advance for any misunderstandings.

*It is highly encouraged to not cancel services if you find a more affordable service provider. Our Price matching guarantee ensures that we price match any/all local service providers (within reason).