Trip Cancellation Policy:

• A 5-minute grace period for cancellations is in place upon dispatch of a technician to your location.
• If you cancel after the grace period, a trip cancellation fee of $15-$35 will be applied, based on how long you wait to cancel and how far out the technician is.

Pricing Policy:

• Our base service call fee is $35.00, which covers dispatching and certain exclusions apply.
• For car unlocking, battery jump starts, and flat tire changes, the standard rate is $50-$125.00, which can be affected by various factors such as the year, make, and model of the vehicle, time of day, service requested and difficulty of the task.
• Car battery quotes are only provided over the phone with dispatch or through text upon booking a quote through chat.
• We advise all clients to obtain a quote from dispatch prior to services being rendered to prevent confusion on pricing.

Price Matching Policy:

• We offer price matching for any service provided and will match or beat any of our competitors’ prices.
• To take advantage of this, simply provide us with a written or copy of a quote from any locksmith or roadside assistance provider.

Response Time:

• Our National average response time is 20-45 minutes. However, response time can vary depending on traffic conditions, weather conditions, time of day, technician availability and other factors.
• We try to uphold our immediate response time, but are not liable for any collateral damage that may be associated with any extended wait time or hold times.
• Clients will receive text message updates with real-time ETA updates.

All policies are subject to change and we reserve the right to modify them at any time.